REFUNDS/EXCHANGE POLICY

Orders placed with Cash on Delivery are prepared and dispatched in good faith. In the event of a COD refusal at delivery, the customer will be marked as ineligible for future COD orders.

Any future orders from such customers will require advance payment via bank transfer to confirm and dispatch.

Delivery Delays & Refund Policy

Once an order has been paid in full, it becomes non-refundable due to delivery delays.

HIRU guarantees the order processing and dispatch timeline from our warehouse only. Delivery timelines after dispatch are managed by our third-party courier partners and may be affected by factors outside our control, including weather conditions, public holidays, or operational delays.

In the event that a refund is extended as a gesture of goodwill, it will be issued in the form of store credit only. This store credit may be used toward future purchases and is non-transferable and non-redeemable for cash.

Eligibility for Exchange

Exchanges are only available if the product arrives damaged or with a major defect.

The damaged item must be in its sealed condition to qualify for an exchange.

If, after opening the plastic wrapper, there is damage or a defect on the inside of the product, please take a photograph and provide it to us. This will be subject to a fair assessment, and an exchange will be provided if we determine the issue is from our side.

Please note that we cannot accept exchanges for products that have been dropped or damaged after opening. However, if you believe there was an issue with the product from the start, we encourage you to reach out with photos, and we will do our best to assess the situation fairly.

To qualify, you must provide clear photo proof of the issue.

You must request an exchange within 3 days of receiving your order.

Exchange Process

Email info@shophiru.com with your order number, a description of the issue, and attached photos of the damaged or defective product.

Our team will review your request and respond within 2-3 business days.

If approved, you will be provided with instructions on returning the item (if necessary).

Once we receive the damaged item (if applicable), we will process your exchange within 7-14 business days.

Important Notes

Exchanges are subject to product availability. If the same item is not available, we may offer a replacement in a similar shade or product category.

We do not accept exchanges for change of mind, incorrect shade selection, or slight color variations due to screen differences.

Customers are responsible for return shipping costs unless the product was incorrectly sent or arrived damaged.

If you have any questions, feel free to contact us at info@shophiru.com or via whatsapp on the number

+92 319 755 9084. We’re here to help!