Shipping Policy

At HIRU, we strive to deliver your beauty essentials as quickly and smoothly as possible. Please review our shipping policy below for details on processing times and delivery expectations.

Order Processing Time:

Orders are processed within 2-5 business days (excluding weekends and holidays) after confirmation via whatsapp message.
Once your order has been shipped, you will receive a confirmation message.

Express Processing Policy:
The PKR 500 Express Processing option is available for prepaid orders only.

For Express Processing to apply, the order must be confirmed via our official WhatsApp:
(+92 319 755 9084) and paid in full in advance through credit card or bank transfer.

'Express Processing' refers to priority order handling and next-business-day dispatch. Orders with this option are processed faster and prioritized over standard orders which usually take 2-5 business days to process.

Please note:
Express Processing does not affect courier delivery timelines. Once dispatched, delivery is handled by our courier partner and typically takes 3–7 business days for domestic orders within Pakistan, excluding weekends and public holidays.

Shipping Times & Costs

Domestic Shipping (Pakistan): Estimated delivery within 3-7 business days.
Shipping fees are calculated at checkout based on your location and selected shipping method.

Order Tracking

If you experience any issues with delivery, please contact us at info@shophiru.com

International

We are so sorry for the inconvenience, but we are not able to ship internationally at this time. We are working on offering our products internationally. If you are interested in stocking HIRU please contact us at info@shophiru.com for more information.

Cancellation Policy

You will receive a call to confirm your order, if you wish to cancel please follow instructions on the phone call. Otherwise you can cancel your order within 24 hours of your online order so that we don't send it to our fullfillment center for dispatch.